Privacy Policy

Revised July 24, 2019

Who we are

Team NEO/Cleveland Plus (also referred to as “us”, “we” or “our”) is committed to safeguarding the privacy of those who use our website. Team NEO/Cleveland Plus seeks to ensure its high standards for data privacy extend to everyone who uses our website from any place in the world, and that this policy is simple and clear to understand.

Team NEO/Cleveland Plus will not sell, rent, share or otherwise disclose your personal data to anyone, except as necessary to provide our services or as otherwise described in this Policy, without first providing you with notice and the opportunity to consent.

Who Does This Policy Include?

  • Individuals (also referred to as “users”, “your” or “you”) who visit our website.

Who Does This Policy Exclude?

  • Team NEO/Cleveland Plus’ website links to third-party websites that are not the subject of this Privacy Policy. We recommend you read the Privacy Policy of any third-party websites that you visit.
  • Team NEO/Cleveland Plus’ website is not intended for individuals under the age of 18. As such, we will not knowingly collect personal data from any person under the age of 18.

Types of Data Team NEO/Cleveland Plus Collects, Stores And Uses

  • Name
  • Job title
  • Company name
  • Company address
  • Company phone and fax numbers
  • Mobile telephone number
  • Email address
  • Internet protocol (IP) address

How This Information Is Used

  • To build marketing profiles
  • To aid strategic development (e.g. If Team NEO/Cleveland Plus advertises on, we track when you click on Team NEO/Cleveland Plus’ website from that site. If Team NEO/Cleveland Plus does not get any traffic from, we may stop advertising on
  • To audit usage of the website
  • To track whether users open emails from Team NEO/Cleveland Plus
  • To receive periodic mission-related communications from Team NEO/Cleveland Plus.


On the Team NEO/Cleveland Plus website, you now have to opt-in to cookies. Cookies are small text files that can be used by websites to make a user’s experience more efficient. Applicable law states that we can store cookies on your device if they are strictly necessary for the operation of our site. For all other types of cookies, we need your permission.

Some cookies are placed by third-party services that appear on our page. Team NEO/Cleveland Plus uses cookies to personalize content and advertisements, to provide social media features and to analyze traffic to our website. We also share information about your use of our site with our marketing vendors who may combine it with other information that you have provided to them or that they have collected from your use of their services. Team NEO/Cleveland Plus uses the following cookies:

  • Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Preference cookies enable a website to remember information that changes the way the website behaves or looks, such as your preferred language or the region that you are in.
  • Statistic cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.
  • Marketing cookies are used to track visitors across websites and for remarketing efforts. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
  • Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

You can configure your web browser to refuse cookies or to notify you when a website attempts to send you a cookie. You can also check your hard drive for cookie files and delete them from your computer. If you disable cookies, you may find a certain section of the Team NEO/Cleveland Plus website does not work properly.

Your Rights

We will collect and process your personal data only when we have 1) your consent to do so; 2) an agreement in place with you or your company; 3) a legal obligation to do so; 4) another legitimate business interest or 5) to protect your vital interest or that of another person. Please note your consent is for Team NEO/Cleveland Plus and its sales and marketing vendors.

Where we rely on your consent to process your personal data, you have the right to withdraw consent at any time. Where Team NEO/Cleveland Plus relies on a legitimate interest to process your personal data, such as an agreement with Team NEO/Cleveland Plus, you have the right to object. Your rights also include the right to access, correct, update, export or delete your personal data. You may email with any request, and we will respond within 30 days. Subject to any exemptions provided by law, if you exercise your right to be forgotten your personal data will be deleted from Team NEO/Cleveland Plus’ systems, and you will receive written confirmation of the deletion.

Team NEO/Cleveland Plus may disclose your information to business partners or third-party data processors in accordance with a properly-executed court order or as otherwise required by law. Team NEO/Cleveland Plus will fully cooperate with law enforcement or a court order requiring it to disclose the identity or usage details of any user of our website.

Log Data

A Team NEO/Cleveland Plus vendor collects information that your browser sends whenever you visit our website (“Log Data”). This Log Data may include your computer’s IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.


Team NEO/Cleveland Plus takes very seriously the integrity of the information and systems we maintain. Therefore, we have instituted security measures for all information systems under our control. These security measures are designed to identify attempts to tamper with this website. Nevertheless, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee that information in our care will be absolutely safe from intrusion by others. It is important that you protect against unauthorized access to your account information and your computer.

Transfer of Data

Using the Internet to collect and process information about you may involve the transmission of data internationally. Therefore, by browsing Team NEO/Cleveland Plus’ site, you acknowledge and agree to the processing of your information in this way. By agreeing to Team NEO/Cleveland Plus’ transfer of your information to third parties, you are deemed to have consented to any transfer of your information to a third party that Team NEO/Cleveland Plus works with outside the European Union.


By visiting the site, you are legally bound by the terms of this policy. Team NEO/Cleveland Plus reserves the right to revise, update or change the terms of this Privacy Policy at any time without prior notice to you. All modifications or changes shall be effective upon posting the updated policy on the Team NEO/Cleveland Plus website. You should visit this page regularly to review the current terms. Your continued use of the site will be deemed as irrevocable acceptance of any revisions to this policy.

Contact Us

If you have any questions about Team NEO/Cleveland Plus’ GDPR compliance or data privacy, or would like to submit a request related to your data, please email